SUNDAR Bill Complaint Channels
📞 PITC Contact Centre: 118
For latest complaint channels, always verify directly on the official CCMS portal.
For latest complaint channels, always verify directly on the official CCMS portal.
PITC's official CCMS page lists Contact Centre 118. Verify the latest complaint channels on official PITC pages before sharing sensitive details.
Official Complaint Channels
| Channel | Details | Purpose |
|---|---|---|
| PITC Contact Centre | 118 | Complaint registration and support routing |
| PITC Complaint Channels (Latest) | Check CCMS portal | Use the latest complaint channel format shown on official CCMS |
| CCMS Portal | ccms.pitc.com.pk/complaint | Online complaint submission and tracking |
| Updates | ccms.pitc.com.pk/complaint | Check latest complaint contact details directly from official portal |
Service Territory
For exact office and meter-area jurisdiction, use official directory pages and complaint channels below:
| Verification Method | Use |
|---|---|
| Local Service Office | Use your bill copy to identify the office serving your meter area |
| PITC Bill Portal | Verify bill details and linked distribution company |
| Local Service Desk | Use the office contact listed on your bill and PITC complaint channels |
How to Register a Complaint
- Call 118 (PITC Contact Centre) — Share your issue and note the complaint/reference number.
- Check latest complaint channel format — Use the channel and format currently shown on the official CCMS portal.
- Use CCMS web portal — Submit at ccms.pitc.com.pk/complaint.
- Follow up — Keep your complaint number for status checks and escalation.
Types of Complaints You Can Register
- Power outage / no electricity supply
- Voltage fluctuation issues
- Meter not working or faulty meter
- Billing errors or overcharging
- Meter reading not taken
- Wire theft or illegal connections
- New connection delays
- Streetlight issues
💡 Tip: Always note your complaint number and use only official links for follow-up.
Official Links
- PITC Bill Portal: bill.pitc.com.pk/sundarbill
- PITC Service Provider: pitc.com.pk
- CCMS Complaint Portal: ccms.pitc.com.pk/complaint